Frequently Asked Questions

Reliable Answers to Our Most Common Questions

Hilltop Cleaning Service is committed to your complete satisfaction, which is why we strive to offer the most consistent, reliable, and affordable housecleaning services around. Our team of experienced professionals has taken the time to answer some of our most frequently asked questions for your convenience.

Why should I trust Hilltop Cleaning Services?


We’re proud to offer professional housecleaning services and employ cleaners who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Hilltop Cleaning Services.




Who does Hilltop Cleaning Services hire to clean my home?


You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our nationally recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.




How will our relationship work?


At Hilltop Cleaning Service, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning franchise owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.




What should I do before Hilltop Cleaning Services arrives?


To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.




What time does your team arrive?


While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience.




What do you mean by “window of arrival”?


When you schedule housecleaning services, we’ll give you an arrival timeframe of three to four hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.




What if something’s damaged during a service?


We treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our residential housekeepers are fully insured, so claims can be filed when appropriate.




What if something is missed?


The cleaning methods we use ensure that your space receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.




What do you not clean?


Our professional cleaning services are designed to keep your spaces comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want. To ensure we provide your home with the highest quality of care, we don’t typically: Clean toys Clean the inside of your fireplace Pick up clutter Clean your iron Do laundry Wash dishes We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.




Do I need to provide your team with my own cleaning equipment or supplies?


No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.




What if I need to reschedule a service?


We understand how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.




What if my scheduled cleaning service falls on a holiday?


During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.




How do I pay?


Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments.




Do all of your locations offer carpet cleaning?


Contact us to see if we can provide your space with this service.




How soon can I take cleaning off my to-do list?


Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. Hilltop knows how to accommodate first-time customer requests.




Do your housecleaners accept tips?


While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.




Are you okay with pets being in the home during a cleaning service?


If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.





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New York City, Westchester, Rockland Counties and Upstate Areas

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